Answers to some of our most frequently asked questions.
After registering I didn't received an email with my login details
If you do not receive your new login details there's a good chance that the email has been caught in your spam filter.
Check your spam/junk mail folder to see if it is in there. Confirm that the email address 'email@example.com' does not appear in your blocked senders list and remove the email address if it does. If all else fails try registering with a different email address.
Note: Due to security reasons My Trails can not send you your login details.
I've forgotten my password
Click here to reset your password. My Trails will send you an email with your new password to the email address you registered with.
My preferred GPS file format is not supported
My Trails currently supports GPX, TCX, FIT and KLM formats. We and are interested in supporting more formats. We would be very interested to know what format you'd like supported on My Trails. Click here and let us know.
I uploaded a TCX/FIT/KLM file and when I view the trail it shows that I can only download a GPX file
My Trails converts all files to the GPX format to reduce file sizes. It also strips out all personal data to keep files anonymous.
I marked a trail as a favourite and now it no longer appears in my favourites list
The owner of the trail has either deleted it or unshared it.
I'd like to see a new feature on My Trails
We're committed to keep adding new features to My Trails. If you have any suggestions then please let us know by clicking here.
I can not edit a trail that I uploaded
My Trails allows editing trails that are created within the website. Trails that have been added by uploading .gpx, .tcx, .fit, .kml or uploaded via the MyTrails Android app can not be edited.
I would like to Support My Trails - How can I help?
If you find this site useful then please consider donating to support the project. All money received from donations will be used to fund further hosting and development. You can donate as little or as much as you wish - all donations will be gratefully appreciated. Click here to go to the My Trails donation page.
If you have any queries that are not answered in the above FAQs - click here and let us know.